Terms of Service

Version 1.0 · Effective 12 September 2026 · Privacy Policy · Data Processing Terms

This document is published in English. The English text is the binding version; any translation is provided for convenience. If you would prefer to review it in Arabic with your own counsel, write to support@menew.io and we will provide it.

1. Who this agreement is between

These Terms of Service (the "Terms") are an agreement between Menew ("Menew", "we", "us") and the business that subscribes to the Menew platform (the "Restaurant", "you"). They apply from the moment you are given access to a Menew account, whether or not an invoice has been issued yet.

The people who eat at your restaurant and use the QR menu are "Guests". Guests are not party to these Terms. Their relationship is with you; ours is with you as well.

Menew's registered legal entity and registration number will be stated here once incorporation completes. Until then, the contracting party is the Menew founder trading as Menew, contactable at support@menew.io.

2. What Menew provides

Menew is a hosted platform that gives your restaurant a digital menu reachable by QR code, and — depending on your plan — table ordering, a kitchen display, a waiter station, a reception desk, reservations, promotional codes, reporting and ticket printing. The features included in each plan are listed on our pricing page, which forms part of these Terms.

We provide the platform as a service. You do not receive a copy of the software, and nothing here transfers ownership of it to you.

We may add, change or remove individual features. If we remove a feature that is material to your plan and do not replace it with something equivalent, you may terminate under section 14 and we will refund the unused portion of any prepaid fee.

3. Your account and your staff

We issue you an owner login and, where your plan includes them, station credentials — PINs and links for your kitchen, waiter and reception screens.

• You are responsible for everything done through your account and your stations.
• You must keep station PINs and links confidential, and rotate them when a staff member leaves. The console gives you a one-click reset for exactly this.
• You must tell us promptly at support@menew.io if you believe an account or station has been compromised.
• You may not share one subscription across restaurants that are not under common ownership. Each venue needs its own subscription unless you are on a plan that includes multiple branches.

4. Fees, invoicing and late payment

Fees. You pay the recurring fee for your plan and billing cycle, plus any one-time onboarding fee agreed at signup. Prices are in US dollars and exclusive of any tax, duty or bank charge, which is yours to pay.

No commission. Menew does not take a percentage of your orders, your bills or your tips. The subscription fee is the whole of what you pay us.

Invoicing is manual. Menew does not process card payments and does not store card details. We invoice you for each billing period and you settle by bank transfer, OMT, Whish, cash or any other method we agree in writing. Payment is due within 14 days of the invoice date unless the invoice says otherwise.

Late payment. If an invoice is more than 14 days overdue we may, after giving you written notice and a further 7 days, suspend your account under section 14. Suspension does not cancel the fees already owed. We do not delete your data on suspension.

Changes to price. We may change our prices with at least 60 days' written notice. The change takes effect at your next renewal. If you do not accept it, you may terminate before the renewal date with no penalty.

Refunds. Fees already paid are non-refundable, except where these Terms say otherwise (sections 2 and 14) or where the law requires it.

5. Plans, limits and changes

Each plan carries feature entitlements and limits — table counts and staff seats — as published on the pricing page. These are enforced by the platform, not merely displayed.

You can move to a higher plan at any time; the change applies immediately and we invoice the difference pro rata. You can move to a lower plan effective at your next renewal, and you are responsible for reducing your usage — staff accounts, tables — to fit it before that date.

We may agree in writing to enable an individual feature outside your plan for your account. Such an arrangement is specific to you, is not a change to the plan, and can be withdrawn at renewal on notice.

6. Your data and your content

You own it. Your menu, your item photographs and descriptions, your branding, your order history, your reservations and your Guests' personal data remain yours. Nothing in these Terms transfers ownership of any of it to us.

You grant us a limited licence to host, copy, transmit and display that content strictly as needed to run the platform for you, to back it up, and to provide support. That licence ends when your data is deleted.

We do not sell your data, and we do not sell your Guests' data. We do not use your menu, your prices or your order history to train machine-learning models, and we do not share them with other restaurants.

Where we handle personal data on your behalf, we do so as your processor under the Data Processing Terms, which form part of this agreement. Our own handling of personal data is described in the Privacy Policy.

Aggregate statistics. We may compute anonymous, aggregated statistics across the platform — for example, how many restaurants use reservations — and use them to operate and improve Menew. These never identify you, your Guests or your figures, and are never published in a form from which you could be identified.

7. What you are responsible for

Menew displays what you put into it. In particular:

• Menu accuracy. Prices, descriptions, availability and photographs are yours to enter and keep current.
• Allergens and dietary information. Menew lets you tag each dish with allergens, and lets Guests filter on those tags. The tags are only as accurate as you make them, and the filter can only act on what you have tagged. You remain solely responsible for the accuracy and completeness of allergen information, for warning Guests where you cannot guarantee it, and for complying with any food-information law that applies to you. An untagged dish is not filtered. Menew is a display tool, not a food-safety system.
• Nutrition estimates. Where you use the AI nutrition feature, the figures it produces are estimates generated from the dish name and ingredients. They are not laboratory analysis. Review them before publishing.
• Food safety and hygiene in your kitchen, and every licence and permit your business needs.
• Your relationship with your Guests — fulfilling orders, honouring bills, handling refunds, delivery and complaints.
• Tax. Charging, collecting and remitting any VAT, service charge or other tax on your sales.
• Telling your Guests how you handle their personal data, and having a lawful basis to collect it. Section 6 of the Data Processing Terms covers this.
• Content you upload. You confirm you have the right to use every image, name and description you put into Menew, including any you upload yourself.

8. Acceptable use

You may not, and may not permit anyone else to:

• use Menew to sell anything you are not licensed to sell, or anything unlawful;
• upload content that infringes someone else's rights, or that is defamatory, obscene or unlawful;
• attempt to access another restaurant's data, or to circumvent the platform's authorisation, plan limits or rate limits;
• probe, scan or load-test the platform without our prior written consent;
• resell, sublicense or white-label Menew to a third party without a written reseller agreement;
• copy, decompile or reverse-engineer the platform, or use it to build a competing product;
• send unsolicited marketing through any Menew feature, or use Guest contact details for anything other than fulfilling their order.

We may suspend access immediately, without the notice period in section 14, where use threatens the security, integrity or availability of the platform or another customer's data.

9. Availability, support and backups

Availability. We aim for high availability and monitor the platform continuously, but we do not commit to a contractual uptime percentage and Menew is provided without a formal service level agreement. We may take the platform down for maintenance and will give advance notice for anything planned and significant.

Support. Support is by email at support@menew.io and by WhatsApp during business hours in Beirut. Plans that include priority support are answered first. We do not guarantee a response time unless we have agreed one with you in writing.

Backups. We take automated backups of restaurant settings and menus, and you can take one on demand from your console. Backups are a disaster-recovery measure for us; they are not a substitute for your own records. We do not guarantee that any particular backup will be available or complete at any particular moment.

Dependencies. Menew runs on third-party infrastructure, and some features depend on third-party services. An outage at one of those providers can affect Menew. The current list is in the Privacy Policy.

10. Intellectual property

Menew, its name, its logo, its software, its design and its documentation are ours and remain ours. These Terms grant you a non-exclusive, non-transferable right to use the platform for your own restaurant for as long as your subscription is active, and nothing more.

If you send us feedback, suggestions or feature requests, we may use them freely and without obligation to you. We will not identify you as their source without your permission.

11. Warranties and disclaimers

We warrant that we will provide the platform with reasonable skill and care.

Beyond that, and to the maximum extent the law allows, Menew is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or fit for any particular purpose, and we disclaim all implied warranties and conditions not expressly stated here.

We specifically do not warrant the accuracy of any content you or your staff enter, including prices, allergen tags and nutrition estimates.

12. Limitation of liability

Nothing in these Terms limits either side's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that:

• Neither side is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however it arises.
• Our total aggregate liability arising out of or in connection with this agreement in any twelve-month period is limited to the fees you actually paid us in the twelve months immediately before the event giving rise to the claim.

You acknowledge that the fees are set on the basis of these limits, and that they are reasonable between two businesses.

13. Indemnity

You will indemnify us against any claim brought by a third party — including a Guest, a regulator or a rights-holder — arising from your content, your food, your allergen information, your use of Menew in breach of these Terms, or your failure to meet your obligations under the Data Processing Terms, together with any reasonable costs of defending such a claim.

14. Term, suspension and termination

Term. This agreement runs from the day you are given access and continues for as long as your subscription does, renewing automatically at the end of each billing cycle.

Termination for convenience. Either side may terminate by giving 30 days' written notice, effective at the end of the current billing cycle. Email counts as writing.

Termination for cause. Either side may terminate immediately on written notice if the other commits a material breach and fails to remedy it within 14 days of being asked to, or becomes insolvent.

Suspension. We may suspend your account for non-payment (section 4) or for a use that threatens the platform (section 8). We will tell you why, and restore access when the cause is resolved.

What happens to your data. On termination we will, if you ask within 30 days, provide an export of your menu, settings and order history in a machine-readable format at no charge. After that 30-day window we delete your data in line with the retention schedule in the Privacy Policy. Backups age out on their own cycle and are not individually purged.

What survives. Sections 6, 10, 11, 12, 13, 16 and 17 survive termination, along with any fees already owed.

15. Changes to these terms

We may update these Terms. For a change that materially reduces your rights or increases your obligations, we will give you at least 30 days' notice by email, and the change takes effect at your next renewal. If you do not accept it, you may terminate before then without penalty. Minor changes — clarifications, corrections, new contact details — take effect when published.

Every version carries a version number and an effective date at the top of this page.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Lebanon. The courts of Beirut have exclusive jurisdiction over any dispute arising out of them.

Before going to court, both sides agree to try in good faith to resolve the dispute directly for 30 days, starting from written notice of it. Nothing in this section prevents either side from seeking urgent injunctive relief.

17. General

Entire agreement. These Terms, the Privacy Policy, the Data Processing Terms and the pricing page are the whole agreement between us, and replace anything said or written before.

Assignment. You may not assign this agreement without our written consent, which we will not unreasonably withhold. We may assign it to a successor of our business on notice to you.

Severability. If any part of these Terms is found unenforceable, the rest continues in force.

No waiver. Not enforcing something once does not mean giving it up.

Force majeure. Neither side is liable for failure caused by something genuinely outside its control — including power and internet failure, which in Lebanon is a real and recurring event.

Language. The English version of these Terms is the binding one. Any translation is provided for convenience.

Notices. To us: support@menew.io. To you: the email address on your account. It is your job to keep that current.

Questions about any of this are welcome before you sign, not only after. Write to support@menew.io.