Everything restaurant owners ask us first

Menew runs on a simple structure: a guided onboarding gets your menu, QR codes and staff set up, then a subscription billed monthly, quarterly or yearly — whichever fits your restaurant. There's no commission on orders. Message us on WhatsApp and we'll walk you through pricing for your setup.

Absolutely. Many restaurants start by running Menew alongside their existing paper menus while the team gets comfortable. There's no pressure to go all-in from day one — some restaurants keep paper menus for their older regulars indefinitely. Menew works at whatever pace suits your floor.

Yes. One login can manage several branches, each with its own menu, QR codes, staff and Reception station, isolated from one another. If your branches share a menu, you can build it once and copy it to your other locations in a couple of taps instead of re-entering everything.

Most restaurants go from their first message to their first live order within days, not weeks. It's four steps: you share your menu, we digitise it and set up your branding, you print your QR codes, and then you run your first live order with us alongside you the whole way.

Nothing, really. Menew runs entirely in the browser — guests use their own phones, and staff use whatever tablet, laptop or phone you already have. Print your QR codes at any print shop and you're set. Staff devices can also be installed as an app on the home screen for one-tap access, but that's a convenience, not a requirement.

Yes. Plenty of restaurants start with a handful of tables to get the team comfortable, then expand once everyone's used to it. There's no minimum table count and no pressure to convert your whole floor on day one.

Menew runs in the browser and needs an internet connection for live ordering. We recommend a dedicated Wi-Fi network for the restaurant floor — a standard router is all you need. If the connection drops, guests can still browse the cached menu; orders queue and fire as soon as it reconnects. For a full backup, waiters can enter orders directly from the waiter station without any guest phone involvement.

No problem — the waiter station is built exactly for this. Waiters can take orders at the table and enter them directly into Menew. The guest never needs to touch a phone. You can run mixed tables where some guests scan and some order verbally, all flowing into the same shared cart.

From the admin dashboard in seconds — no reprinting, no developer needed. Mark an item sold out and it greys out on every guest's phone immediately. Update a price and it reflects live. Seasonal menus can be scheduled in advance to swap at a specific date and time.

A shared table is one live cart that every phone at the table joins — instead of one person collecting everyone's order verbally, or each guest checking out separately. Everyone adds their own dishes from their own phone, sees the group's picks fill in as it happens, and the whole table is sent to the kitchen as a single ticket. At the end, each guest still gets their own itemised bill, so nothing has to be worked out by hand. That single idea — many phones, one cart, one kitchen ticket, personal bills — is the core of what Menew does.

Menew isn't a cash register or an accounting system — it's the ordering layer that sits on top of however you already run the floor. Guests order by scanning a QR code (or a staff member enters the order for them); the order flows straight to the kitchen and to your admin dashboard; your existing cashier or POS still handles taking payment. Think of Menew as replacing the paper menu and the "shouting the order to the kitchen" step, not your till.

The Waiter station is built for staff moving between tables: reviewing and confirming guest orders, editing items, and taking table orders on the spot. Reception is the front-of-house command centre — one screen that shows every dine-in, delivery and pickup order at once, handles cash and card payment (including mixed-currency change), applies discounts, transfers or merges tables, and clears "call the waiter" / "request the bill" alerts from guests. Small restaurants often run both from one device; bigger floors give each its own screen.

Yes. Guests can adjust spice level, sides, add-ons and removals on any dish, and flag an allergy right at checkout — the kitchen ticket flashes a clear allergy warning so nothing gets missed.

Mark an item sold out from your dashboard and it goes dim on every guest's phone instantly — no one can add it to their cart. You don't need to reprint anything or remind your floor staff to mention it.

No — and Menew never asks them to create one. There are no guest accounts, no sign-up, no password: a guest scans the QR code, orders, and goes. Their favourites are remembered on their own phone, so a returning regular still sees their usual order without ever handing over a phone number or email.

Orders move through New → Preparing → Ready on the kitchen screen with one tap per stage. The moment the kitchen marks something Ready, the guest's tracker updates instantly on their own phone — no one has to walk over and check.

All three. Every order carries a type — dine-in, delivery or pickup — with the customer's name, phone and address captured and surfaced right where staff need it, all in the same queue as your dine-in tables.

Reservations are built in. Take a booking with party size, date, time and table, track it through Pending → Approved → Cancelled, and a table clash gets flagged before it happens. It's available to both the restaurant admin and Reception.

Menew works alongside any existing cashier system — you don't need to replace anything. Orders and totals appear on the Menew admin and Reception screens; your cashier handles payment as they always did, in cash or card. Direct POS integrations are something we're actively exploring — tell us what you run and we'll let you know where that stands.

Your menu, settings and orders live in a secure, access-controlled database — never on a single laptop or in a shared spreadsheet. Your menu and settings are backed up automatically, so an accidental bad edit is always recoverable, and every change to a menu item is kept in a history you can review.

Yes — Menew is fully bilingual, not just translated labels. Menus, staff screens and this website all switch between English and Arabic with a single tap, with proper right-to-left layout rather than a mirrored afterthought. Ingredient and dish names are translated automatically as you build your menu, so you don't have to type everything twice.

Yes — pick any date range and export a clean CSV or a branded PDF summary with revenue, orders, cash/card split, top items and performance per staff member.

Yes — add an alert email in Settings → Account and you'll get notified by email and/or push the moment someone repeatedly fails a station PIN, so a problem gets caught at the door, not after the fact.

Yes — the waiter, reception, kitchen and admin screens can all be added to a device's home screen for one-tap access and alerts even when the tab isn't open, with no app store required.